SHIPPING & DELIVERY POLICY

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should therefore be read alongside our main Terms.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer shipping options to customers worldwide.

Once your order has been successfully placed, it will be processed and prepared for shipment. Processing and delivery times may vary depending on your location, shipping method, destination country, and other circumstances outside of our control.

After your order has been shipped, you will receive a confirmation email containing tracking information whenever tracking is available.

Please note that, in some cases, a third-party fulfillment or shipping partner may be responsible for processing and delivering your order.

DO YOU DELIVER INTERNATIONALLY?

Yes. We offer international shipping to most countries worldwide.

Please note that international orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are determined by the customs authorities of the destination country and are outside of our control. If applicable, the customer is responsible for any additional customs duties, taxes, or fees required for delivery.

Customers are also responsible for complying with any applicable laws and regulations in the country where they reside.

HOW LONG DOES DELIVERY TAKE?

Delivery times vary depending on the destination and shipping method selected at checkout.

Estimated delivery times are provided for guidance only and may be affected by factors such as customs processing, carrier delays, weather conditions, public holidays, or other circumstances beyond our control.

Please allow additional time for international shipments that require customs clearance.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If your order is delayed for any reason, we will make reasonable efforts to assist you and, where possible, provide updated information regarding your shipment.

Once an order has been handed over to the shipping carrier, delivery times may be affected by circumstances outside of CLEATS' control.

If your tracking information shows that your package is still in transit, please allow the carrier additional time to complete the delivery.

WHAT IF MY ORDER IS LOST OR DAMAGED?

If your package appears to be lost, significantly delayed, or arrives damaged, please contact our customer support team as soon as possible.

When contacting us regarding a damaged or missing order, please provide your order number and any relevant photos or information so that we can investigate the situation with the shipping carrier.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

Please carefully review your shipping information before completing your purchase.

QUESTIONS ABOUT RETURNS?

If you have questions about returning your order, please review our Refund & Return Policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments regarding our Shipping & Delivery Policy, please contact our customer support team.

Email: support@cleats.com

CLEATS