REFUND POLICY

This Refund Policy is part of our Terms of Service ("Terms") and should therefore be read alongside our main Terms.

Please carefully review our Refund Policy when purchasing our products. This policy will apply to any order you place with us.

RETURNS

We want you to be completely satisfied with your purchase.

If you are not satisfied with your order, you may request a return within 30 days of receiving your order, subject to the conditions outlined below.

To be eligible for a return, the product must be in its original condition, unused, unworn, and in its original packaging.

Items that have been worn, damaged, altered, or returned without their original packaging may not be eligible for a refund.

HOW DO I REQUEST A RETURN?

To request a return, please contact our customer support team before sending any item back.

Please include your:

Order number
Full name
Reason for the return
Photos of the product, when applicable

Our support team will review your request and provide you with the return instructions if your request is approved.

Please do not send products back before receiving instructions from our customer support team.

REFUNDS

Once your returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If your return is approved, the refund will be processed to your original payment method.

Please allow additional time for your bank or payment provider to process and display the refunded amount in your account.

SHIPPING COSTS

Original shipping costs are generally non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

Return shipping costs may be the responsibility of the customer, depending on the reason for the return.

If the product was received damaged, defective, or incorrect, please contact us before returning the item so that we can assist you.

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, contact our customer support team as soon as possible.

Please provide your order number and clear photos showing the issue so that we can investigate and provide an appropriate solution.

EXCEPTIONS

Certain circumstances may not qualify for a refund or return, including:

Products that have been used or worn
Products damaged after delivery due to improper use
Products returned without the original packaging
Products returned after the 30-day return period
Returns that do not comply with the instructions provided by our support team

ORDER CANCELLATIONS

If you wish to cancel your order, please contact us as soon as possible after placing your order.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. In such cases, you may need to follow our standard return procedure.

INTERNATIONAL ORDERS

For international orders, customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are outside of CLEATS' control and are generally non-refundable.

EU AND UK CUSTOMERS

For customers located in the European Union or United Kingdom, this policy does not affect any mandatory statutory consumer rights that may apply under applicable local laws.

QUESTIONS ABOUT REFUNDS?

If you have any questions regarding our Refund Policy, please contact our customer support team.

Email: support@cleats.com

CLEATS