PRIVACY POLICY

Last updated: September 29, 2026

CLEATS operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). CLEATS is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including payment card information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, preferences and settings.
Transaction information including the products you view, add to your cart, purchase, return, exchange or cancel and your past transactions.
Communications with us, including information you provide when contacting customer support.
Device information including information about your device, browser, network connection, IP address and other unique identifiers.
Usage information including information regarding your interaction with and navigation of the Services.

PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you use our products or services or visit our website, and through cookies and similar technologies.
From our service providers when they collect or process personal information on our behalf.
From our partners or other third parties.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, Tailoring, and Improving the Services

We use your personal information to provide and improve the Services, including to:

Process and fulfill your orders.
Process payments.
Arrange shipping and delivery.
Facilitate returns and exchanges.
Maintain and manage customer accounts.
Remember your preferences and products you are interested in.
Provide customer support.
Recommend products that may be relevant to you.
Improve our website, products and customer experience.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending marketing communications by email or other permitted channels.

We may also use your information to show you advertisements for CLEATS products on our website or on third-party websites and platforms, including advertisements based on products you previously viewed, purchased, or added to your cart.

You may opt out of promotional communications at any time by using the unsubscribe option included in our marketing communications.

Security and Fraud Prevention

We may use personal information to:

Authenticate customer accounts.
Maintain a secure shopping and payment experience.
Detect, investigate, and prevent fraudulent, illegal, unsafe, or malicious activity.
Protect our customers, business, website and services.

Communicating With You

We may use your personal information to provide customer support, respond to inquiries, communicate regarding your orders, and maintain our customer relationship.

Legal Reasons

We may process your personal information when necessary to comply with applicable laws, respond to valid legal requests, enforce our terms and policies, or protect our rights, customers, and Services.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy.

These parties may include:

Shopify and other service providers that help us operate our store.
Payment processors and financial service providers.
Shipping and fulfillment providers.
Customer support and communication providers.
Data analytics and technology providers.
Marketing and advertising partners.
Business partners and affiliates.
Government authorities or law enforcement when legally required.
Third parties when you specifically request or authorize us to share your information.

Our service providers may process personal information on our behalf in accordance with applicable laws and their respective privacy policies.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through our store may be transmitted to and shared with Shopify and other service providers that assist us in providing and improving the Services.

Shopify may process personal information in accordance with its own privacy policies and applicable laws.

COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies, pixels, tags and similar technologies to operate our website, remember your preferences, understand how customers use our Services, analyze website traffic, and provide relevant advertising.

These technologies may be provided by CLEATS, Shopify, or third-party service providers.

You may be able to control or disable certain cookies through your browser or device settings. Disabling cookies may affect some functionality of the Services.

THIRD-PARTY WEBSITES AND LINKS

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not operated or controlled by CLEATS, we recommend reviewing that website's privacy policy and terms.

CLEATS is not responsible for the privacy, security, content, or practices of third-party websites.

CHILDREN'S DATA

Our Services are not intended for children.

We do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

SECURITY AND RETENTION OF YOUR INFORMATION

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no security measure is completely secure or impenetrable, and we cannot guarantee absolute security of information transmitted through the internet.

We retain personal information for as long as reasonably necessary to provide our Services, fulfill transactions, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have certain rights regarding your personal information, including:

The right to access personal information we hold about you.
The right to request correction of inaccurate information.
The right to request deletion of personal information, subject to applicable legal requirements.
The right to request a copy of certain personal information.
The right to object to or restrict certain processing activities.
The right to withdraw consent where processing is based on consent.
The right to opt out of certain marketing communications.

You may exercise applicable rights by contacting us using the contact information provided below.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

MARKETING COMMUNICATIONS

If you subscribe to our marketing communications, we may send you promotional emails and other marketing messages about CLEATS products, offers, launches, and updates.

You can unsubscribe from promotional communications at any time by clicking the unsubscribe link included in our marketing emails.

Even if you opt out of marketing communications, we may continue to send transactional or service-related messages, such as order confirmations, shipping updates, or important account information.

INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred, stored, or processed in countries outside the country where you live.

Where required by applicable law, we will take appropriate measures to protect personal information transferred internationally.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, legal requirements, or regulatory obligations.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

CONTACT

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any applicable privacy rights, please contact us using the contact information provided on our website.